FAQs
Frequently Asked Questions (FAQs)
Welcome to the FAQ section of Soukalnaif, your reliable online shopping destination in Pakistan. We’re here to answer your questions and ensure you have a smooth and enjoyable shopping experience.
Q. What is Soukalnaif?
Soukalnaif is an e-commerce platform based in Pakistan, offering a diverse selection of high-quality products across various categories, including groceries and daily essential. Our mission is to provide an exceptional online shopping experience with great value, quick delivery, and dedicated customer support.
Q. What makes Soukalnaif different?
We are committed to offering authentic, high-quality products that are carefully curated to meet your needs. Enjoy fast, reliable delivery, secure payment options, and a hassle-free return and refund policy for your complete satisfaction.
Q. What types of products are available?
You can find a wide range of products at Soukalnaif, including the grocery, pantry items essential home goods, all daily needs products and more. Our diverse selection is designed to cater various preferences and requirements.
Q. How can i confirm product authenticity?
At Soukalnaif, authenticity is our priority. We collaborate directly with trusted brands and authorized distributors to ensure that every product we offer is 100% genuine.
Q. How do i place an order?
Placing an Order is Simple:
- Browse our website and select the products you wish to buy.
- Add the items to your cart and proceed to checkout.
- Enter your shipping information and choose your preferred payment method.
- Review your order and submit it.
You will receive an order confirmation email shortly after.
Q. What payment methods do you accept?
We accept Cash on delivery.
Q. What are the delivery times?
Our handling time is 0-1 business days (Monday to Friday), and transit time is 2-4 business days (Monday to Friday).
Q. Can i track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order’s progress online.
Q. What is your return policy?
We offer hassle-free returns. You can return eligible items within 30 days of receipt for a full refund, provided they are in their original condition. For more details, please refer to our Refund Policy.
Q. How do i request a refund?
To request a refund, please contact our customer service team with your order details and the reason for the return. We will guide you through the process. For more information, please consult our Refund Policy.
Q. How can i reach customer service?
You can contact our customer service team via email at support@soukalnaif.shop. We are here to assist you with any questions, concerns, or feedback you may have.